Frequently Asked Questions
Do I have to set up an account?
While it is not required to set up an account to place an order, for individuals, it is strongly recommended to save your shipping information for future orders
How do I set up an account?
Click REGISTER on the upper right-hand corner on the website, type your email address, then you can log in with your email address and password to access your account.
How do Coupon Codes work?
Our coupon codes must always be entered at check-out to apply. They do not apply to tax, and each coupon will have its own terms and conditions. Often, it is only possible to use one coupon code per order.
What forms of payment do you accept?
We accept Pay Pal and all major credit cards – Visa, MasterCard, American Express and Discover.
The item I want to purchase is sold out. What can I do?
Please make sure to email us at firstname.lastname@example.org so we can inform you when the item will be available again.
How do I become an authorized retailer?
If you own a retail store or retail website, we would love to work with you. Please click our retailer login located on lower part of our website and fill out username and password. Once we receive your information, we will ask you a few questions to approve your application. Once your application is approved (1-2 business days) you will be able to see wholesale pricing and begin placing orders directly through the website. Or, you can always email email@example.com, and we will help you place an order.
My order will not go through. What do I need to do?
Please email our Customer Service team directly at firstname.lastname@example.org. Please include your full name, email and phone number and they will be happy to assist you to continue your order process.
Do you ship to Alaska and Hawaii?
Yes, for shipping to Alaska and Hawaii, an additional $12 will be added to all shipping costs. Allow five business days after shipping for delivery.
Do you ship to US Territories?
Yes, for shipping to U.S. Territories, an additional $12 will be added to all shipping costs. Allow 10-15 business days after shipping for delivery.
Do you ship internationally?
Yes, please contact customer service at email@example.com for international shipping quotes.
Do you offer customized ornaments?
Yes, please contact us at firstname.lastname@example.org to discuss a project you are interested in. Minimum order quantity starts at 96 pieces.
Retail Shipping Information
Free Standard shipping applies to all retail orders of $100 or more. Offer applies to orders shipped inside the Continental United States only.
AC&F Corp makes every effort possible to ship out all orders within 1-2 business days.
Orders placed after normal business hours will be received the following business day.
We do not operate on the weekends or holidays.
We ship orders via Standard method (either UPS Ground or USPS Smart Post). Please note, during the Christmas season, allow up to 5 business days to process your order prior to shipping. We do not ship on Saturdays, Sundays, or Holidays*. Once your order ships, please allow between 5 and 10 days for arrival.
To place an order for overnight or 2 days delivery, call our Customer Service team at 610-557-0112 during normal business hours 9:00am-5:00pm EST, Monday – Friday.
SHIPPING RATES (not applicable to wholesale orders):
|$100+||FREE||call for quote|
AC&F Corporation observes the following holidays:
- Thanksgiving Day
- Black Friday
- December 24th, Christmas Eve
- December 25th, Christmas Day
- January 1st, New Year’s Day
- Good Friday
- Memorial Day
- July 4th, Independence Day
- Labor Day